ID Verification in the Healthcare Sector

Combatting Medical Errors and Identity Theft with Biometric Authentication

How confident are you that the patient arriving for their appointment is the same person that scheduled it? What about when you’re processing a prescription? And how about their insurance – is it still from the same provider they had at their last visit? Ensuring accurate patient ID verification is crucial for the efficient and effective delivery of healthcare services – especially in today’s world, where patients expect to be able to book appointments and manage both their treatments and insurance coverage digitally.

And it’s not just the patient experience that’s on the line. Healthcare providers need to be confident of a patient’s identity in order to access relevant medical and treatment histories and ensure they are giving appropriate care. Health insurers need to accurately identify patients to ensure those who submit claims are actually covered. And patients themselves need to prove enrolment in insurance programs that cover medical expenses.


Reducing Medical Errors

Accurate patient ID verification is of course also crucial at the treatment stage, as patient misidentification can lead to serious medical errors. According to a recent article in the Journal of AHIMA (American Health Information Management Association), the misidentification of patients in clinical settings can have significant patient safety consequences, such as drug administration errors, wrong-side surgeries, or even death. AHIMA cites findings from a Ponemon Institute survey of over 500 nurses, physicians and healthcare workers, in which 86% of respondents said that they have witnessed or know of a medical error that was the result of patient misidentification.

The survey also found that patient misidentification has untold financial impacts for healthcare organisations. 35% of all insurance claim denials are the result of inaccurate patient ID verification or inaccurate/incomplete patient information, costing the average healthcare facility $1.2 million per year. 64% of respondents also said that a patient is misidentified in a healthcare facility frequently. This is largely due to patients being associated with an incorrect record because they share the same name and/or date of birth with another patient (61% of respondents). In addition, the survey found that clinicians on average waste 28.2 minutes per shift searching for patients’ correct medical records.


Medical Identity Theft

Healthcare organisations are also in a constant battle against medical identity theft, which occurs when imposters fraudulently procure medical treatment using someone else’s name, forge prescriptions, falsify medical records, or misuse a victim’s health insurance. Last year, the Identity Theft Resource Centre released its annual Data Breach report, in which it was found that medical identity theft was becoming an epidemic. Over 27% of data breaches were related to medical records in 2017, resulting in more than 4.7 million records being stolen. In 2018, that figure more than doubled, reaching 9.9 million by the year’s end.

(Image source: Identity Theft Resource Center October 18, 2017, via Experian)


Biometric ID Verification

Solving all of these problems requires accurate and robust patient ID verification technology. According to the Ponemon Institute survey, while respondents agreed on the risks that can occur due to patient misidentification, 75% also agreed that biometric authentication solutions can increase positive patient ID verification and improve the patient and clinical experience.

Biometrics is a fast-rising trend in healthcare, helping hospitals and other health-related organisations protect patient data, prevent fraud and medical identity theft, improve patient-matching capabilities, and reliably verify that patients are who they say they are. According to figures published last year by Grand View Research, the global healthcare biometrics market was valued at $2.1 billion in 2016, and is expected to witness a CAGR (compound annual growth rate) of 24.2% to reach $15.5 billion by 2025.

TOC Biometrics has developed the world’s most advanced ID Verification authentication solutions for the healthcare sector. Our cloud-based services ensure that healthcare providers can quickly, safely and accurately authenticate their patients in real-time.

To meet the identity verification challenges today’s healthcare providers face – while still providing the services today’s patients demand – TOC Biometrics provides advanced ID authentication solutions that allow patients to book appointments and process prescriptions personally, securely and remotely. Our powerful biometric authentication technology for Biometric Facial Recognition, ID Document Checking, and Liveness Detection delivers an accuracy rate great than 99%, enabling healthcare providers and insurers to verify patients remotely in the cloud, quickly, easily, and with absolute security.

TOC Biometrics has solved the problem of identity authentication in the healthcare sector with the world’s most advanced and accurate biometric authentication system available to providers today. Reduce medical errors, combat medical identity theft, and deliver safe and accurate care with our patient ID verification solutions. Get in touch today.